Terms and Conditions
Conditions of Use
The access or use of this Website constitutes Acceptance of the following conditions of use:
All images and material displayed on this Website are the copyright of Boxworth Botanicals. None of the Material from this Website may be downloaded, copied, sold, reproduced, republished, uploaded, posted, transmitted, distributed and/or otherwise dealt in or with, without the prior written authority of Boxworth Botanicals. This does, however, exclude the downloading of any material on a single computer for personal, home use only, non- commercial, provided that all copyright and other proprietary notices remain intact. Boxworth Botanicals hereby disclaims all liability in connection with any loss and/or damage howsoever arising as a consequence of either any use of, or the inability to use, the material on this site.
Returns, Exchanges and Cancellations
In compliance with the EU Distance Selling Directive retail customers (excludes wholesale) may cancel or exchange their order contract by returning the order to Boxworth Botanicals within 7 days from the receipt of goods, in their original condition and fit for re-sale. We will then refund the full value of the goods less the original delivery charges, as soon as possible and no longer than 30 days from the date of purchase. However, for hygiene reasons, we are not able to refund or exchange toiletries after purchase.
All return postage is the responsibility of the purchaser and Boxworth Botanicals do not accept responsibility for items lost or damaged in transit to us. Exchanges: Simply return your purchases to Boxworth Botanicals within 7 days of receipt, and we will despatch replacement goods. A re-delivery charge (at our standard rates) will apply. Boxworth Botanicals reserve the right to refuse a refund or exchange if the goods are believed to have been damaged, or are not in their original condition. These Terms and Conditions do not affect your Statutory Rights.
Lost or Damage Goods
Please inspect your order immediately on delivery and contact Boxworth Botanicals within 48 hours if the goods you receive are damaged or incorrect so that we can immediately address the problem and notify our carrier if necessary. For retail customers, in the case of non-delivery, please wait for 14 days from the date of your order in case your order has been delayed.
Boxworth Botanicals reserve the right to change prices without prior notice.
Payment / Data Protection / Secure selling
Security and protection is our priority. Your payment will therefore be processed by Stripe Inc. who perform industry-standard Address Verification System (AVS) and Card Verification Value (CVV) checks to prevent credit card fraud. Additional information on Stripe Inc can be found at http://www.stripe.com/. Any payment details processed by Stripe will not be seen by us or stored on our server. In accordance with the UK Data Protection ACT your details will not be disclosed in any way to a third party, all details will remain strictly private.
General Product Information
Please read the product information on the label of each product. If you have any questions or concerns regarding the ingredients, please contact Boxworth Botanicals and we will be happy to answer any questions you may have.
If you are prone to skin allergies, Boxworth Botanicals suggest that you do a test patch before using a product. If you have any medical concerns about using our products, some of which contain essential oils that should not be used when pregnant, lactating or with certain medical conditions, please consult your medical practitioner. Essential oils should not be used under the age of 6.
Boxworth Botanicals reserve the right to change the appearance, packaging, and scent, or withdraw any products at any time.
Storage: products should be kept in their original packaging and stored away from direct sunlight or extreme temperatures such as a radiator, window or open door as some products can fade, deteriorate or sweat if left in direct light or heat. As products are handmade and hand cut, slight variations in colour, size or scent may occur between batches.
Boxworth Botanicals sell within the United Kingdom and Europe. If you live outside these areas then please contact us and we can offer individual pricing.
Third Party Links
Boxworth Botanicals are not responsible for the content of any off-website pages or any other websites linked to or from the Site.
What is a website cookie?
A cookie is a small file that stores information on your computer device when you visit a website. You can find out more about cookies by visiting http://www.allaboutcookies.org/.
Boxworth Botanicals are always open with our customers and we appreciate you helping us create a more informative and friendly website. No other cookies are used on our website.
At present we only ship within the United Kingdom and Europe. Please contact us for deliveries elsewhere. We currently use Royal Mail 1st class postal service. The standard shipping rate to the UK, UK islands is £4.00 for up to 1 kg. Customers can choose to have their order delivered by 2nd class post for £3.50. We regularly run promotions for free UK delivery, see the banner at the top of the website for the latest offer.
When your order has been dispatched we will send you an email confirming dispatch. If you have not received your goods within 48 hours (Highlands or Northern Ireland please allow an extra day or two) of receiving this email please contact us on; firstname.lastname@example.org or telephone 01954 267465.
We try to get your order out to you within 2-3 working days, and on most occasions it is a next day delivery, but we would recommend allowing approximately 5 working days for delivery just to be sure. If you have an urgent order, please give us a call and we will let you know if we can deliver it on time for you.